Fred Stacey sits down with John Coulter, SVP of Sales at Five Star Call Centers, to talk about developing future leaders in today's remote world — and how mentorship, networking, and staying connected keep our industry growing strong.
In this episode of Contact Center Journeys, Fred Stacey sits down with John Coulter, SVP of Sales at Five Star Call Centers, to talk about developing future leaders in today's remote world — and how mentorship, networking, and staying connected keep our industry growing strong.
Timestamps / Chapters:
00:00 – Developing leaders in a remote world
02:30 – John's journey through the contact center space
08:10 – The challenges and opportunities of remote culture
14:00 – The importance of mentorship and finding your network
20:15 – Fred's key takeaways and closing thoughts
Hosted by: Fred Stacey