Award-winning producer, host, and connector Valerie McSorley has spent 25+ years turning relationships into results. She joins Fred to talk human-centered CX, the art of connection, and building communities where people — and performance — thrive.
Valerie McSorley is an award-winning producer, podcast host, and networking expert with deep roots in the contact center and customer experience industry. Over 25+ years she's turned relationships into results — and she joins Fred to talk about connection as a strategy, not a soft skill.
In this episode:
Connect with Valerie: https://www.valeriemcsorley.com |