ynthia Carrese has scaled operations across Fortune 500s and startups alike — and proven CX can be both wildly effective and genuinely fun. She joins Fred to talk KPIs, leadership, and building contact center cultures people don't want to leave.
Cynthia Carrese is Founder and Managing Director of C2 Strategic Partners, a customer success and leadership strategist who turns contact and sales centers into places where performance and fun go hand in hand. With a career spanning Fortune 500 powerhouses and fast-moving startups, she scales operations, boosts KPIs, and builds cultures that inspire.
In this episode: